Customer journeys

What shoppers asked the assistant for, which OddBalls tools ran for them, and what came back. Each chat is one journey, keyed by the conversation id the assistant sends with every call.

12journeys
19requests with a request_intent
27tool calls
2orders
demo10:53 AM–10:53 AM1 step1 callchat 0ec8013b

The assistant sent no request_intent with these calls.

  • view_cart← 3 in bag · $29.6010:53 AM
demo09:48 AM–09:48 AM1 step1 callchat b77ae9df

The assistant sent no request_intent with these calls.

  • get_order#OB1048217← order #OB104821709:48 AM
film-wevrysjf08:06 AM–08:06 AM3 steps3 callschat 32ecf7d7
request_intent

I'm a 34 inch waist. What size am I in your boxers, and what have you got in that size?

  • size_guide← size_guide08:06 AM
request_intent

Men's boxers in stock in Medium

  • search_productsboxers← 6 products08:06 AM
request_intent

Following the search "Men's boxers in my size (34" waist)" on www.myoddballs.com, the shopper added: Have you got these in bamboo? I've got sensitive skin

  • search_productsmens bamboo boxers← 12 products08:06 AM
tom08:36 AM–08:40 AM6 steps8 callschat 8422799f
request_intent

I'm a 34-inch waist and want to know my OddBalls boxer size.

  • size_guide← size_guide08:36 AM
request_intent

I want to see OddBalls men's boxers that are in stock in my Medium size.

  • search_productsmen's boxers← 10 products08:37 AM
  • search_productsmen's boxers← 10 products08:37 AM
request_intent

I want to know whether my current OddBalls cart qualifies for free delivery.

  • store_info← store_info08:38 AM
request_intent

I need the cheapest useful OddBalls item to add to my current £29.60 cart so I qualify for free UK delivery over £35.

  • search_productssocks accessories← 10 products08:39 AM
request_intent

I want to proceed to checkout with my current OddBalls cart.

  • checkout← order #OB671778108:40 AM
request_intent

I’m ready to open checkout with my current OddBalls cart as it is.

  • view_cart← 0 in bag · $0.0008:40 AM
  • view_cart← 0 in bag · $0.0008:40 AM
gareth04:55 PM–04:55 PM1 step1 callchat ce817fcd
request_intent

A shopper on myoddballs.com is looking for Which designs give money to charity? through the AI assistant

  • list_charity_designs← 12 products04:55 PM
gareth04:55 PM–04:55 PM1 step2 callschat 02d88186
request_intent

A shopper on myoddballs.com is looking for Which designs give money to charity? through the AI assistant

  • search_productscharity designs← 12 products04:55 PM
  • search_productscharity collection← 12 products04:55 PM
gareth04:54 PM–04:54 PM1 step2 callschat d0ead48d
request_intent

A shopper on myoddballs.com is looking for Which designs give money to charity? through the AI assistant

  • search_productscharity designs← 12 products04:54 PM
  • search_productscharity collection← 12 products04:54 PM
gareth04:54 PM–04:54 PM1 step2 callschat c2d9e621
request_intent

A shopper on myoddballs.com is looking for Which designs give money to charity? through the AI assistant

  • search_productscharity collection← 12 products04:54 PM
  • search_productscharity designs← 12 products04:54 PM
gareth04:53 PM–04:53 PM1 step1 callchat a2dd28e2
request_intent

A shopper on myoddballs.com is looking for Which designs give money to charity? through the AI assistant

  • search_productscharity designs← 12 products04:53 PM
gareth04:47 PM–04:47 PM1 step2 callschat 1bae5e13
request_intent

A shopper on myoddballs.com is looking for Which designs give money to charity? through the AI assistant

  • search_productscharity collection← 12 products04:47 PM
  • search_productscharity designs← 12 products04:47 PM
tom04:47 PM–04:47 PM1 step1 callchat 3c97cee9
request_intent

A shopper on myoddballs.com is looking for I am a 34-inch waist, show me boxers in my size through the AI assistant

  • search_productsmens boxers← 12 products04:47 PM
demo04:47 PM–04:47 PM1 step3 callschat cc1429aa

The assistant sent no request_intent with these calls.

  • list_deals← 24 products04:47 PM
  • list_deals← 24 products04:47 PM
  • list_deals← 24 products04:47 PM

Demo data: collected in memory and reset with the demo. Insights console · Demo scenarios · ← Home